Privacy Policy

1. Introduction

SharedResourceMatrix ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy details the ways in which we gather, use, share, and protect your information when you utilize our website sharedresourcematrix.sbs or engage with our yacht charter services.

Your consent to the data procedures we describe in this document is implied when you make use of our services. This document abides by privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other significant privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We acquire personal information from you when you willingly provide it to us during activities such as:

• Scheduling a yacht charter
• Communicating with us via our website or over the phone
• Signing up for our newsletter
• Completing website forms
• Taking part in surveys or promotions

The types of information we might collect include:

• Your name and contact details (such as email, telephone number, and address)
• Financial details for payments (securely processed through external service providers)
• Your yacht charter preferences and specifications
• Contact details for emergencies
• Special dietary needs or health information (if given)

2.2 Automatically Collected Information

We automatically collect certain data concerning your device and how you interact with our website, including:

• IP address and geographical details
• Type and version of web browser
• Visited web pages and duration of site visit
• Referral websites
• Information about your device (like device type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To improve your experience on our website, we employ cookies and analogous tracking mechanisms that support us in:

• Storing your preferences
• Assessing website performance and usage
• Delivering personalized content
• Enhancing our offerings

It is possible to configure your preferences for cookies through your web browser settings or our cookie consent platform.

3. How We Use Your Information

The purposes for which we utilize the information we collect include:

• Service Provision: To administer yacht charter services, manage reservations, and communicate with you regarding your bookings
• Client Support: To address your queries and provide support when needed
• Processing Payments: To carry out financial transactions and handle invoicing
• Safety Measures: For the security of our operations and to guard against deceitful activities
• Marketing Activities: To send you promotions and updates, provided you have consented
• Website Optimization: To evaluate user interaction and refine the functionality of our website
• Adherence to Laws: To comply with mandatory legal requirements and regulations

4. Information Sharing and Disclosure

Your personal details are not sold, exchanged, or leased to external parties by us. However, your information may be shared under the following situations:

4.1 Service Providers

We might share data with reputable third-party service providers who assist us with payment processes; running and maintaining our website; email marketing; data analysis and performance monitoring; customer service, and other tasks.

4.2 Legal Obligations

There are instances where we may reveal your details when legally required or in response to lawful processes, court orders, in emergency situations, or during an investigation of suspected illicit activities or fraud.

4.3 Business Transfers

In cases of corporate mergers, acquisitions, or asset sales, your data might be among the transferred assets.

5. Data Security

We utilize suitable technological and administrative strategies to secure your personal data against unsanctioned access, modification, exposure, or destruction. Such measures encompass encryption, secured servers, controlled access, routine evaluations, and training of employees.

Despite these safeguards, no online or electronic storage method is completely secure. We therefore cannot ensure absolute security of your data.

6. Data Retention

We keep your personal information only for the time necessary to achieve the purposes for which it was collected, or as dictated by laws and regulations. Typical retention durations are:

• Service bookings: 7 years for tax and legal reasons
• Marketing correspondence: until you choose to unsubscribe or request deletion
• Web analytics: up to 26 months
• Client service interactions: 3 years following the last communication

7. Your Rights and Options

You possess rights such as the ability to request access, corrections, deletions (with legal constraints), portability, the option to unsubscribe from marketing communications, and control over cookies. Should you wish to utilize these rights, please contact us using the specified methods below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics for insights into how our website is used. If desired, you can opt out via the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Our website contains links to social media platforms, each governed by its own privacy policy.

8.3 Payment Processing Firms

Financial transactions are handled by third-party processors who adhere to PCI DSS requirements.

9. International Data Transfers

Your data may be transferred and managed in different nations from Spain, and we ensure to employ the appropriate protective measures in accordance with applicable privacy laws.

10. Children's Privacy

Our service offerings are not intended for individuals below the age of 13, and we do not intentionally gather their data. If it comes to your notice that a minor has provided us with information, please get in touch with us at the earliest.

11. Updates to This Privacy Policy

Changes to this Privacy Policy may occur to reflect modifications in our practices or legal obligations. We will inform you by updating the policy on our site, emailing registered users, or displaying an advisory on our website. Continued engagement with our services after the modification date will be taken as your acceptance of the revisions.

12. How to Contact Us

For inquiries on this Privacy Policy or our information handling practices, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We maintain adherence to the user consent policies set by Google Ads. You may modify your preferences for cookies and tracking technologies at any time through our cookie settings feature.